Return and Refund Policy

Last updated: December 22, 2021

Thank you for purchases at Cinebaz.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Cinebaz Limited, 80/5, VIP Road, Kakrail, Dhaka 1000.
  • Video refer to the Premium Video Content we offered for sale on the Service.
  • Orders mean a request by You to purchase Video from Us.
  • Service refers to the Website.
  • Website refers to Cinebaz, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You can cancel your order for the following conditions:

  • You can request cancellation of the ordered video within 7 days from the date of your purchase.

To exercise your right to cancel, you must inform us of your decision using a clear statement. You can let us know your decision by the following method:

  • Email:
  • Website:

We will refund you within 10 days from the date of your cancellation. We will use the same payment method as you used for the order and you will not have to pay any fee for such payment.

Note: You cannot cancel your order without any valid reason.

Exception of the right of cancellation

You will lose your cancellation right for the following conditions :

  • Your purchased video has been played.

Note: You do not lose the right of cancellation if you cannot play the Video for Our technical issue within the Video expiration time.